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Customer Success Manager

Treedis is rapidly growing

Our mission

Our platform is a critical tool that helps thousands of companies
achieve their business goals and generate revenue every day. We take
this responsibility seriously. That’s why we’re dedicated to putting our
customers at the center of everything we do.

Our team
For us, it’s all about the people. We know that each and every person
on our team has something special to bring to the table, and is driven
by a range of interests that is just as diverse and unique as they are.
It’s what we call team players.

We are looking for a Customer Success Manager to be responsible for developing customer relationships that promote retention and loyalty. You will work closely with customers to ensure they are satisfied with the services they receive and improve upon areas of dissatisfaction. You will also provide technical support to customers with the goal to keep customers satisfied with the Treedis platform & products.

Responsibilities

  • Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience
  • gather feedback from their customers, study other customer success programs and analyze customer data to identify the best practices
  • establish policies the entire staff can adhere to so all customers receive the same quality of service
  • Knowledge of the Treedis platform & products inside and out
  • Research and formulate ways to optimize the user success and support processes

Requirements

  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn software programs
  • Experience supervising other
  • Fluent English
  • Excellent verbal and written communication skills
  • Knowledge of technologies such as, IT networking, internet technologies, web servers and XML
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce

Apply Now !


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